Anthony Flint Property Consultants has been crowned the best estate agents for customer service in Conwy county at the prestigious ESTAS Customer Service Awards 2021.
The Llandudndo-based estate agents took home the Best in County award in the sales customer service category at The ESTAS awards night recently.
Managing director, Anthony Flint, said he was over the moon with the latest accolade.
Mr Flint said: “We don’t do this job for the recognition, but our team has worked extremely hard this year and thoroughly deserves the accolades.
“There is nothing better than the feeling you get when you find someone their dream home. That is what the job is all about. So offering the best customer service possible is vital.
“You must also consider how stressful it can be moving home, so we want to make sure we are there throughout the whole process, making sure everything goes as smoothly as possible.”
Now in its 18th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent.
This year’s results were calculated from over 200,000 customer review ratings.
Mr Flint added: “We were absolutely blown away with the feedback we have received from customers and clients we have dealt with.
“We only signed up to The ESTAS last year and the amount of feedback we have received since is fantastic.
“We are always striving to be the best we can be and receiving this kind of feedback allows us to constantly learn and develop to continue to provide a high calibre of customer service.”
The winners were announced at the Grosvenor House in London on October 22 at the largest event in the property industry in the past two years.
The event was hosted by country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.
Mr Spencer, who has hosted The ESTAS every year since their inception in 2003, said: “You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely.
“Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18 year history.”
Simon Brown, founder of The ESTAS, added “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions.
“Eighteen years on, The ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”